The Frameworks I Work Within
Everything I do sits inside recognised rules and standards. Here are the anchors I rely on and cite:
- UK GDPR rights & ICO guidance — access (Art 15), rectification (Art 16), objection (Art 21), erasure (Art 17), restriction (Art 18).
- Data Protection Act 2018 (Part 3) — law‑enforcement processing (Section 45 right of access for competent authorities).
- FCA Consumer Duty (PS22/9) and FCA CONC — treatment of vulnerable customers, fair collections, accuracy before pursuit.
- Equality Act 2010 — duty to make reasonable adjustments when vulnerability is disclosed.
- Taking Control of Goods — Regulations (2013) and Fees (2014): stages, notices, and fee caps for enforcement agents.
- National Standards for Enforcement Agents (MoJ, 2014) — behaviour, identification, vulnerability.
- Pre‑Action Protocol for Debt Claims — early exchange of information and fair engagement before court.
- PoFA 2012 Schedule 4 (Parking) — keeper liability only on “relevant land” (not airports/ports/rail byelaw land).
Policy in motion: I also submit case evidence into Parliament’s live consultation on enforcement reform: Regulation of the Debt Enforcement Sector (2025). Prime Advocacy isn’t just reactive. It’s part of changing the system.